SNS IT’s IT Executive extends the benefits of our IT Manager plan to where the real work gets done — the workstation. We know that most support calls can be handled much faster remotely than by waiting for an on-site technician, so we give each of your users unlimited access to our live service desk and our on-site technicians. And we still perform all of the monitoring and maintenance of the IT Assistant plan so you don’t have the problems in the first place. Ideally suited for the enterprise who simply rely on Ad-hoc support.
End User Support Portal+
We use comprehensive integrated help desk and trouble ticketing system that helps our IT professionals to easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop. Help Desk and Trouble Ticketing system is very easy to use and does not require consultants or long training cycles to start using it. Keep track of issues, resolve them quickly and increase customer satisfaction today!
System Patch Management
Fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates. Our Patch Management automatically discovers of all missing patches and updates. As an administrator we have the ability to automate the entire patch scan process including scheduling when each machine is scanned and what patches and or updates have been approved for installation. The scan results for each computer is stored for later use on. Report can generate for the complete patch history for each machine including missing patches and patches that have been successfully applied. Once the initial scans are completed quickly review the results for each machine and decide if, when and how each missing patch or update will be applied.
24×7 Network Monitoring and Alerts
Network and Computer Monitoring Software monitors what is going on with network so it can be stopped or try to eliminate problems before they occur. Monitoring system instantly notifies when critical servers go down, a user alters their configuration, disk space reaches a certain level, or a possible security threat occurs.
Down time is not acceptable – Keep your computing infrastructure running and your users productive!
Daily System Audits+
Fast, accurate and up to date Audit and Discovery of your entire computing infrastructure. Get a complete and comprehensive software and hardware inventory delivered right to your desktop automatically.
Monthly Management Reports
The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning. Comprehensive integrated reporting for all data collected and stored in the system and available for various usage like upgrade, repair or any future IT development. From hardware and software inventory to bandwidth usage and server uptime, information needed to effectively manage the network infrastructure
Deployment for your entire computing infrastructure from anywhere. Forget learning a new language, setting up multiple servers, long training classes and the cost of consultants, Our expertise and system eases the task of rolling out applications and updates. Not just software deployment. The Packager to simplify the deployment of custom applications or software that does not follow standard installation methods. The Packager creates a snap shot of the system before and after the installation or changes, and creates a custom installation package that can be deployed automatically.
Virus and Spyware removal and Management
Unified deployment, configuration, management and reporting at enterprise level for virus, spyware and rootkit protection of servers, workstations and mobile computers with your choice of Antivirus and spyware software or system. endpoint security within one consistent web-based interface.
Unlimited Remote Support
Our IT professional are available for any remedial task immediately depending on the priority of task. Remote Support is easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. Remote Desktop Management features maximum security using 256 bit RC4 encryption for all sessions. This security enables a secure FTP environment with standard Explorer drag and drop file transfer capabilities between the host and client. In addition, there is secure online Chat that can be used exclusively between the end users and support personnel. Secure Broadcast Messaging from administrators to all or select computers are also provided.
- E mail Alerts
- Accessible From Anywhere
- Full History Retention
- Complete Automation for Patch Discovery and Deployment Patch
- Complete Patch RollBack
- Comprehensive History and Reporting
- System / Network Monitoring
- Windows Event Monitoring
- Network Watch Discovery
- Comprehensive Log and Alert Reporting
- Complete Automation of Computer Inventory and Audits
- Accurate, up to date Computer Software and Hardware Inventory
- Track and Report Inventory Changes
- Detailed list, table and graphic style reports
- Hardware and Software Inventory
- Changes to Computer Hardware or Software
- Disk Utilization
- License Usage and Compliance
- Network Usage and Statistics
- Server and Workstation Uptime History
- Help Desk Trouble Tickets
- Computer Logs and Status
- Security Patch and Update Status
- Instant Support, no approval require for first 4 hours
- Firewall and NAT Friendly Access from Anywhere
- Secure FTP
- Secure Online Chat
- Video Streaming for Remote Training and Support
- Maximum Security using 256 bit RC4 Encryption
- HIPAA Compliant
- Simple Wizard Based Application Deployment
- Automate System Management Functions
- Custom Packager
- Comprehensive Error Handling and Reporting
- Centralized management for Antivirus and Spyware
- Onsite repair**, replacement, configuration or Installations